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Cancellations within 24 hours of your scheduled appointment will result in a 50% charge of the originally reserved service, applied to the card on file.
Same-day cancellations, no-shows, or failure to notify us will result in a 100% charge of the originally reserved service, applied to the card on file.

If you're running late, please contact your stylist as soon as possible. We will reach out via text 5 minutes after your scheduled start time, and follow up with a phone call at the 10-minute mark if we haven’t heard from you.

We’ll do our best to complete as much of your scheduled service as possible within the remaining time. However, if we're unable to proceed due to lateness, the full cost of the originally booked service will still apply.

Please note: Arrivals more than 15 minutes late may result in a cancelled appointment and a No-Show Fee of 100% of the scheduled service, charged to the card on file.

We do not offer refunds of any kind. However, your satisfaction is important to us. If you are unhappy with your service for any reason, please contact the salon within 7 days of your appointment so we can discuss a solution and make it right.